Jack Mason proudly offers a 10 year warranty on all watches from the date of purchase. This limited warranty covers any defects in material or workmanship under normal use.
During the warranty period, Jack Mason, will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance. In the event that the style is discontinued or cannot be repaired, a watch of equal value and similar style will be provided. A copy of the receipt is required as proof of purchase.
• Batteries, Leather Straps, Buckles, Crystals.
• Damages resulting from misuse, lack of care, accidents, or normal wear and tear.
• Damages resulting from alteration, service or repair performed by any party other than Jack Mason.
In the case that your situation is not covered under warranty, you can pay a flat $50 repair fee to have your watch fixed. Please email firstname.lastname@example.org or call 214-705-3770 for more information.
All Jack Mason lifestyle watches are designed and tested with a water resistance no less than 10 ATM (100 meters / 328 feet). This ensures safety from perspiration, light rain, bathing, and swimming. As a precaution, do not expose the watch to depths/pressure greater than what is marked on the dial or case back. Always set the crown in the closed position before contact with water. It is important not to operate the crown position, pushers on a chronograph, or any other buttons when the watch is wet or under water. If your watch features a screw-down crown, be sure to return it to the closed position before exposing the watch to water. Jack Mason will not be responsible for any water damage caused by improper handling of the case, crown, gaskets or crystal.
Proper care and maintenance is required in order to optimize performance and longevity of Jack Mason leather watch straps. Water resistance applies only to the watch case. Leather watch straps should not be worn under water or exposed to wet conditions. Exposure to water may cause the leather to become brittle and damage the physical characteristics of the strap. Jack Mason watch straps are not covered under the warranty.
Jack Mason watches are not resistant to strong magnetic fields and should be avoided as they will affect the accuracy of keeping time. The exposure to household items such as televisions, radios, and stereos will not affect the watch.
The battery life of Jack Mason watches ranges from 3 to 5 years depending on the movement type. Frequent use of the chronograph functions may shorten the life of the battery.
Using a soft cloth and mild soapy water, gently clean the watch and metal bracelet. Wipe dry with a soft cloth. Be sure to secure the crown in the closed position prior to cleaning in order to avoid water damage. Following the exposure to saltwater, simply rinse the watch under tap water and dry with a soft cloth.