TheJack MasonPromise

Watch Lifetime Warranty

Your Jack Mason watch contains a limited lifetime warranty. This warranty covers manufacturing defects for the lifetime of the watch but does not cover damages from normal wear and tear. For a list of warranty exclusions, please click here.

In case of defects covered by the warranty, all components, excluding battery, strap, and buckle, will be repaired at no charge. This process can take up to 8 weeks, not including shipping, but you get a completely refurbished watch. If you prefer an expedited method, you can choose to replace your watch at no charge. If your watch style is not available, you can select a watch that is of equal or lesser value. If you want to replace your watch with one that is of greater value, you will be required to pay the difference in retail price.

We know that life sometimes happens. For damages that are not covered by the Jack Mason warranty, you can either choose to replace your watch or have it repaired. We charge a fee of $100 if you decide to have your watch repaired. Again, this process can take up to 8 weeks, not including shipping, but you get a completely refurbished watch. If you choose to replace your watch, you will receive a 50% off code upon our receipt of your damaged watch. This one-time code applies to any full price Jack Mason watches on our website.

Once we receive your damaged Jack Mason watch, our customer service representative will notify you if it's covered under warranty, and instruct you on the next steps. You must send us your watch to receive a replacement or to receive a discount code on a new watch. You will be notified of any charges before Jack Mason initiates the repairs. Jack Mason will commence such repairs only upon your prior approval and payment of such charges.

Watch Care

Water Resistance

All Jack Mason lifestyle watches are designed and tested with a water resistance no less than 10 ATM (100 meters / 328 feet). This ensures safety from perspiration, light rain, bathing, and swimming. As a precaution, do not expose the watch to depths/pressure greater than what is marked on the dial or case back. Always set the crown in the closed position before contact with water. It is important not to operate the crown position, pushers on a chronograph, or any other buttons when the watch is wet or under water. If your watch features a screw-down crown, be sure to return it to the closed position before exposing the watch to water. Jack Mason will not be responsible for any water damage caused by improper handling of the case, crown, gaskets or crystal.

Leather Care

Proper care and maintenance is required in order to optimize performance and longevity of Jack Mason leather watch straps. Water resistance applies only to the watch case. Leather watch straps should not be worn under water or exposed to wet conditions. Exposure to water may cause the leather to become brittle and damage the physical characteristics of the strap. Jack Mason watch straps are not covered under the warranty.

General Care

Using a soft cloth and mild soapy water, gently clean the watch and metal bracelet. Wipe dry with a soft cloth. Be sure to secure the crown in the closed position prior to cleaning in order to avoid water damage. Following the exposure to saltwater, simply rinse the watch under tap water and dry with a soft cloth.

Battery

The battery life of Jack Mason watches ranges from 3 to 5 years depending on the movement type. Frequent use of the chronograph functions may shorten the life of the battery.

Magnetic Field

Jack Mason watches are not resistant to strong magnetic fields and should be avoided as they will affect the accuracy of keeping time. The exposure to household items such as televisions, radios, and stereos will not affect the watch.

The Jack Mason lifetime warranty does not cover:

Any damage that occurs that is not due to a defect in the materials utilized or workmanship of the watch
Any intentional damage not consistent with normal watch usage
Accidental damage from improper handling, negligence, lack of care, and/or acts of nature
Water damage resulting from the watch being used over the indicated depth resistance

Water damage resulting from the crown being in the open when in contact with water
Straps of any material
Battery
Buckle

The following warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Jack Mason. Jack Mason shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Jack Mason has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Jack Mason's entire liability shall be limited to replacement or repair at Jack Mason's authorized repair location. However, some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental, consequential damages, so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

If you have your watch battery replaced by any service provider other than a Jack Mason authorized service center, such replacement will not void your warranty, so long as such replacement (i) is performed by an experienced and legitimate service center, (ii) is not performed in a negligent manner, and (iii) is reassembled properly, including without limitation, replacement of gasket if necessary to achieve suitable water-tightness. Jack Mason has the right to determine, in its sole and absolute discretion, if any such third party battery replacement voids your warranty.