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TheJack MasonPromise

Lifetime Warranty

Your Jack Mason watch contains a limited lifetime warranty. The Jack Mason warranty covers faulty workmanship when the watch is utilized in normal use for the lifetime of the watch. In case of defects covered by the warranty, all components, excluding battery, strap, and/or buckle, will be repaired or the watch will be replaced free of charge. In the case of a replacement, Jack Mason cannot guarantee that you will receive the same watch model. If your model is not available, a watch of equal value and similar style will be provided at no charge.

We know that life sometimes happens. For service work that is not covered under this warranty, the service center may perform the services you request for a $50 charge. You will be notified of such charges prior to Jack Mason initiating the repair(s). Jack Mason will commence such repairs only upon your prior approval and payment of such charges. For a list of warranty exclusions, please click here.

Watch Care

Water Resistance

All Jack Mason lifestyle watches are designed and tested with a water resistance no less than 10 ATM (100 meters / 328 feet). This ensures safety from perspiration, light rain, bathing, and swimming. As a precaution, do not expose the watch to depths/pressure greater than what is marked on the dial or case back. Always set the crown in the closed position before contact with water. It is important not to operate the crown position, pushers on a chronograph, or any other buttons when the watch is wet or under water. If your watch features a screw-down crown, be sure to return it to the closed position before exposing the watch to water. Jack Mason will not be responsible for any water damage caused by improper handling of the case, crown, gaskets or crystal.

Leather Care

Proper care and maintenance is required in order to optimize performance and longevity of Jack Mason leather watch straps. Water resistance applies only to the watch case. Leather watch straps should not be worn under water or exposed to wet conditions. Exposure to water may cause the leather to become brittle and damage the physical characteristics of the strap. Jack Mason watch straps are not covered under the warranty.

General Care

Using a soft cloth and mild soapy water, gently clean the watch and metal bracelet. Wipe dry with a soft cloth. Be sure to secure the crown in the closed position prior to cleaning in order to avoid water damage. Following the exposure to saltwater, simply rinse the watch under tap water and dry with a soft cloth.

Battery

The battery life of Jack Mason watches ranges from 3 to 5 years depending on the movement type. Frequent use of the chronograph functions may shorten the life of the battery.

Magnetic Field

Jack Mason watches are not resistant to strong magnetic fields and should be avoided as they will affect the accuracy of keeping time. The exposure to household items such as televisions, radios, and stereos will not affect the watch.

The Jack Mason lifetime warranty does not cover:

  • Any damage that occurs that is not due to a defect in the materials utilized or workmanship of the watch
  • Any intentional damage not consistent with normal watch usage
  • Accidental damage from improper handling, negligence, lack of care, and/or acts of nature
  • Water damage resulting from the watch being used over the indicated depth resistance
  • Water damage resulting from the crown being in the open when in contact with water
  • Straps of any material
  • Battery
  • Buckle