All orders will be confirmed and shipped as soon as possible. Items in stock will typically be shipped the same day if orders are received by 3 P.M. CST. Depending on time of year, items may ship the following day.
For further details concerning additional charges, please contact us via email at customerservice@JackMasonBrand.com or 1-800-314-0191.
Orders are shipped Monday through Friday, excluding major and national holidays on which UPS does not pick up. Orders placed before 3 P.M. CST on weekdays typically ship out within twenty-four (24) hours. Orders placed over the weekend are processed the following Monday.
For further details concerning additional charges, please contact customer service at customerservice@JackMasonBrand.com or 1-800-314-0191.
Please allow 1 business days for orders placed before 3 P.M. (except for public holidays) for FedEx Next Day Air delivery.
Please note that your order will only be shipped once payment and delivery details have been approved.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
SHIPPING & HANDLING CHARGES
Shipping charges are visible after selecting the preferred shipping method. Charges are based on the destination and the weight of the package. Shipping rates will vary based on the selected shipping method. Shipping charges are non-refundable.
INTERNATIONAL OPTIONS & FEES
Jack Mason ships worldwide via FedEx Worldwide Expedited. Please allow 2 days to process. Depending on location, shipments generally arrive between 5-8 Days.
MULTIPLE SHIPPING DESTINATIONS
We do not offer shipping to an additional destination in the same order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
POST OFFICE BOXES AND FREIGHT FORWARDING ADDRESSES?
We do not deliver to forwarding addresses. We can however ship to PO boxes.
IS MY PACKAGE INSURED?
All items are insured against theft and accidental damage whilst in transit from Jack Mason Brand to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
WHERE IS MY ORDER?
We aim to ship all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of shipment.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account’ followed by ‘My Orders’. If you are not registered, sign up now so you can track future orders.
CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account’ followed by ‘Order Status’.
FedEx tracking information provides you with real time shipping itinerary for your order. With the most recent information is listed at the top, the tracking information shows each time your package is scanned, when it arrives at and departures from each FedEx shipping hub. A final scan is made when it arrives at your door.
A tracking number is assigned when your package leaves our warehouse, and the first scan usually is made within a few more hours after your purchase. It is after this initial scan that the FedEx tracking information will be available on www.FedEx.com.