Shipping

SHIPPING COST AND METHODS

Orders placed before 2 pm CST Monday - Friday will ship that day.  Order placed after 2 pm CST will ship on the following business day. Hours of operation are Mon-Fri. *Holiday hours may vary.


Express Shipping

  • FedEx 2-day express - $17 flat fee (2 business days, contiguous US customers only)
    • Non-contiguous US customers will have fee and estimated delivery time calculated through FedEx at checkout.
  • Next-Day express - $45 flat fee (next business day delivery, contiguous US customers only)

International Shipping

  • International shipping - Fee and estimated delivery time will be calculated at checkout

PO Box and APO

  • PO Box addresses will ship via UPS or USPS (5-10 business days)
  • APO/Military addresses will be delivered by USPS and can take 2 weeks to be delivered

Taxes and Duties

Taxes and duties vary by destination. Depending on your location, VAT or other taxes may be included in the displayed price or added at checkout. Any duties and import taxes collected by Jack Mason will be shown in your checkout total.

If duties, import taxes, or customs clearance fees are not collected at checkout, you are responsible for any amounts charged by customs or the carrier before delivery. Customs processing may affect delivery times.

If you are asked to pay a charge you believe was already collected at checkout, please contact customerservice@jackmasonbrand.com with your order number and a copy of the payment request so we can help clarify the charge.

If you refuse a shipment because of unpaid import charges, shipping and return-related costs incurred by Jack Mason will be deducted from your refund.

Shipping Claims

If your item was lost, damaged, or stolen, and you purchased Package Protection (Checkout Plus Package Protection) at the time of checkout, you may submit a claim through our Claim Portal. Once your claim is approved, we will process a replacement or refund according to your coverage.

If Package Protection was not purchased, Jack Mason is not responsible for lost, damaged, or stolen packages once they have been marked as delivered by the carrier.